Refund policy

Effective Date: August 3rd, 2026

At Nightmare Gaming, LLC, every Product is made to order using 3D printing technology. Because of this made-to-order production model, our return and exchange policy works as follows.

1. Custom & Personalized Products

Custom-color requests or personalized items made to a customer's specific instructions are produced specifically for that order. As such, we do not accept returns, exchanges, or refunds on custom or personalized items once production has begun, except as required by law or as set out in Section 3 below (Damaged, Defective, or Incorrect Items). Standard color variants and seasonal color releases are not considered "custom" or "personalized" and are covered under Section 2 below.

2. Standard Products & Seasonal Color Variants

Standard Products (including seasonal color variants) may be returned for a refund, or exchanged for a different color, variant, or Product of equal or lesser value, within 14 days of the delivery date, subject to the following conditions:

● The item must be unused, in its original condition, and in its original packaging

● Customers are responsible for return shipping costs when the return or exchange is requested for reasons other than a defect, damage, or our error (e.g., change of mind on color)

● Once we receive and inspect the returned item, we will process your refund to the original payment method, or ship your exchange, within a reasonable time

● For exchanges to a higher-value Product, the price difference must be paid at the time of exchange

● To start a return or exchange, contact us at info@nightmaregaming.shop with your order number within 14 days of delivery

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@nightmaregaming.shop within 7 days of delivery with your order number and photos of the issue. In these cases, we cover the cost of return shipping, and we will provide a replacement, repair, or full refund at no additional cost to you, as appropriate.

4. Order Cancellations

Because production begins shortly after an order is placed, cancellation requests can only be honored if production has not yet started. Contact us as soon as possible at info@nightmaregaming.shop if you need to cancel or modify an order.

5. Non-Returnable Situations

● Custom or personalized items once production has begun (see Section 1)

● Normal cosmetic variation inherent to 3D-printed items (layer lines, minor color variation between batches)

● Items damaged after delivery due to misuse, heat exposure, or normal wear

● Returns requested more than 14 days after delivery

6. How to Request an Exchange or Report an Issue

Email info@nightmaregaming.shop with your order number, a brief description of the issue, and photos if applicable. We aim to respond within 2 business days.